Our beautiful Gifts and Gift Boxes will be sent within 1-2 working days once payment has been received. A delivery estimate is below.
All items are shipped from Montrose Victoria with delivery taking place Monday-Friday (excluding all Public Holidays).
All orders placed Friday-Sunday will be sent the next business day.
We cannot deliver to PO Boxes so please ensure you provide a residential or business address.
Delivery within Victoria
You will receive an email with tracking information when your order had been dispatched.
We currently use Sendle Couriers for our delivery needs which means your order will be sent via courier and delivery will take approximately 1-2 working days.
If you are a local to the Yarra Ranges use code 'LOCAL' for free pickup
Delivery outside of Victoria
We currently use Sendle Couriers for our delivery needs which means your order will be sent via courier and may take 5-8 working days to be delivered.
Deliveries to an address deemed 'rural' by our courier may be sent via Australia Post instead. We have found that delivery times are better this way. Supermumma and Co reserve the right to use Australia Post at any time and no excess shipping charges will apply for the customer in these circumstances.
Please contact us for a quotation if you would like to send a gift box overseas. Please email email@example.com with the product you are interested in and exact address details (country and postcode) and we will be more than happy to provide you with a quote.
Cost depends on weight of items. Shipping costs will include packaging, postage and handling but does not include any International Duties or Taxes incurred where applied by your local customs. There are the responsibility of the buyer.
Please note, items are packed to prevent damage however no responsibility is taken for items lost or damaged in the post.
All International Orders are posted with Australia Post. Please note that exact Shipping cost may vary from quote once item is actually posted with Australia Post. Supermumma and Co reserve the right to pass on any extra cost of shipping to purchaser.
Occasionally we use Australia Post for rural deliveries or for individual product deliveries. We have found that on the rare occasion delivery times for these orders is better with Australia Post. Supermumma and Co reserve the right to use Australia Post at any time and no excess shipping charges will apply for the customer in these circumstances.
When selecting 'Individual Product Shipping' at checkout Supermumma and Co reserves the right to increase your shipping charges if ordering more than 1 individual product. In this instance you will be contacted prior to your order being shipped.
IMPORTANT SHIPPING INFORMATION
Authority to Leave - All purchases will be marked as 'authority to leave' upon purchase unless stated otherwise. Your gift will be left in a secure place at the recipient's home if it is unattended. If there is no secure location at the nominated delivery address, sendle couriers will leave a calling card with instructions on how your recipient can collect their parcel. If you do not wish to use 'authority to leave' please advise us at checkout in the notes section, noting that re-delivery fees may apply.
By agreeing to our Terms and Conditions and therefore 'Authority to Leave' you also agree that Supermumma and Co will not accept any responsibility or liability for lost or damaged parcels.
Gifts Containing Alcohol - Deliveries containing alcohol must be received at the delivery address by a person who is 18 years or over. The recipient may be required to provide a valid identification for proof of age and sign for the product.
If your delivery contains alcohol it cannot be left unattended at the delivery address. If re-delivery is required, there may be an additional re-delivery fee.
Delivery Times - Unfortunately we cannot guarantee delivery times. The following table is a guide.
|Sendling to||Usually it takes|
|Adelaide||1 to 2 business days|
|Albury||1 to 2 business days|
|Bendigo||Same or next business day|
|Brisbane||2 to 5 business days|
|Bundaberg||4 to 7 business days|
|Cairns||4 to 7 business days|
|Canberra||1 to 2 business days|
|Central Coast||1 to 2 business days|
|Coffs Harbour||2 to 5 business days|
|Darwin||3 to 10 business days|
|Geelong||Same or next business day|
|Gold Coast||2 to 5 business days|
|Hobart||3 to 5 business days|
|Launceston||3 to 5 business days|
|Mackay||4 to 7 business days|
|Maryborough||4 to 7 business days|
|Melbourne||Same or next business day|
|Newcastle||1 to 2 business days|
|Northern Rivers||2 to 5 business days|
|Perth||5 to 10 business days|
|Port Macquarie||2 to 5 business days|
|Rockhampton||4 to 7 business days|
|Sunshine Coast||4 to 7 business days|
|Sydney||1 to 2 business days|
|Toowoomba||2 to 5 business days|
|Townsville||4 to 7 business days|
|Wollongong||1 to 2 business days|
If your gift does not arrive on your preferred date we are unable to cancel your order or credit your account.
However, if you are wanting something delivered on a particular date please email us directly at firstname.lastname@example.org before you place your order and an estimated delivery date can be given to try our best to meet your needs. Please note that we still cannot guarantee delivery will be within the estimated date.
*Please note that during Christmas and other busy periods of the year, shipping will most likely take longer than the above estimates - please take this into account when placing your oder.